Customer Care & Support

We are dedicated to providing clear, responsive, and friendly support for all LifeGauge Scratch Eraser™ customers worldwide. Whether you need immediate order tracking assistance, advice on automotive clear-coat scratch restoration technique, bulk commercial fleet pricing, or help initiating a return under our 30-day guarantee policy, our specialized support team is standing by to assist you.

Verified Contact Channels

Order Tracking & Delivery Logistics

Following purchase confirmation, an automated dispatch notification containing carrier tracking details (USPS, FedEx, DHL Express, or local postal carriers for international destination countries) is sent directly to your registered email address. Please allow 24 to 48 hours for preliminary transit scans to populate in the carrier tracking portal. Standard domestic delivery within the United States takes approximately 3 to 5 business days, while international deliveries typically arrive within 7 to 14 business days depending on customs clearance procedures.

30-Day Money-Back Guarantee & RMA Return Process

Every authentic LifeGauge Scratch Eraser™ package is backed by our merchant 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, please review the return requirements below:

• Step 1 — Request RMA: Email our support desk at support@life-gauge.com within 30 calendar days of delivery. Please include your original order number, full name, and reason for return.
• Step 2 — Receive Authorization: Our team will verify your purchase and issue an official Return Merchandise Authorization (RMA) number along with our designated fulfillment center return address.
• Step 3 — Package Securely: Pack the unused, unopened wipe packets in their original product packaging. Write the RMA number clearly on the exterior shipping parcel.
• Step 4 — Inspection & Refund: Upon warehouse intake and verification of unopened product condition, refunds are credited back to your original payment method (Credit Card or PayPal) within 5 business days. Please note that original standard shipping ($9.95) is non-refundable, and customers are responsible for return postal postage.

Fleet, Commercial & Automotive Detailing Inquiries

Are you an automotive dealership, collision repair facility, or professional auto detailing studio looking for commercial bulk distribution? LifeGauge Wellness provides wholesale tier volume pricing for orders exceeding 50 units. Please reach out directly to our commercial sales division via email at support@life-gauge.com with the subject line "Commercial Fleet Inquiry — Scratch Eraser" to receive our corporate catalog and wholesale pricing schedule.